At Family Dress Code, we are committed to providing you with perfectly tailored clothing that reflects your style and body shape. Your satisfaction is our top priority.
What to do if adjustments are needed?
Every custom-made item comes with our Perfect Fit Guarantee. If, despite our efforts, your garment requires adjustments, we will cover the necessary alterations.
You have two options:
1️⃣ Return to our workshop
📌 Process:
Send the garment back to us.
🧵 Handling:
Our artisans will carefully carry out the necessary alterations.
💰 Costs:
Return shipping and reshipping costs are fully covered by us (excluding unreported weight changes).
2️⃣ Local alterations
📌 Process:
If time is tight or for convenience, you can visit a local tailor.
🧵 Handling:
Have the adjustments made by a professional of your choice.
💰 Reimbursement:
Send us the invoice by email, and we will fully reimburse you (excluding unreported weight changes).
Our garments are crafted with artisanal expertise, ensuring precise tailoring and a perfect fit from the very first creation. Discover our artisanal manufacturing process and the steps involved in designing your custom-made outfit.
Important: Weight Changes Before Delivery
If you anticipate weight loss or gain (diet, pregnancy, physical preparation, etc.), it is essential to inform us as soon as possible.
Why is this important?
Our garments are adjusted to the nearest centimeter based on the provided measurements. A significant change in body shape may make the initial fit unsuitable.
How to proceed?
If you expect a change in your weight:
✅ Contact us promptly so we can reschedule a measurement session closer to the delivery date.
✅ This allows us to adapt the tailoring process and avoid unnecessary alterations.
⛔ If the weight change was not reported in advance and the provided measurements no longer match the current body shape, the necessary alterations may be charged.
What are the next steps?
- Contact us: Inform our customer service as soon as possible.
- Choose an option: Return the garment to our workshop or opt for local alterations.
- Follow the instructions: We will guide you through every step to ensure a quick and efficient resolution.
Would you like to see examples of custom-made creations for our clients? Explore our tailor-made designs and get inspired for your next outfit!
We do everything possible to make your experience with Family Dress Code exceptional, from the first sketch to the final adjustment.
